Privacy Policy

This website is operated by Insurance Service Center, proprietor L. R. Sahu, Insurance Advisor, D-21, Sector-2, Awadhpuri Colony, Bhathagaon, P.O. Sundar Nagar, Raipur, Chhattisgarh — 492013. This page explains what information is collected from you, how it is used, and how it is kept safe. By using this website you agree to this policy.

1. Information collected

• Information you provide: your name, mobile number, email address, the planning area you are interested in and the message you send through the contact form, a phone call or WhatsApp.
• Information needed for an insurance proposal: if you decide to proceed, the insurer's process may require details such as age, address, occupation, income, nominee details, health declarations and KYC documents.
• Technical information: general details such as browser type, device and time spent on a page, recorded to understand how the website performs.

2. How your information is used

• To respond to your enquiry and contact you with advice.
• To assess your requirement and suggest a suitable insurance or savings plan.
• To submit a proposal to an insurance company, with your consent.
• To send premium, renewal, maturity and claim-related reminders.
• To improve the quality of this website.

3. When information may be shared

• With an insurance company — only when you decide to apply for a plan, and only the information that company's proposal process requires.
• Where the law requires it — if requested by a regulator, court or other competent authority.

4. WhatsApp and phone contact

The contact form on this website prepares your details as a WhatsApp message. The decision to send it remains entirely yours. Conversations on WhatsApp are also governed by WhatsApp's own privacy policy. You may ask to stop being contacted at any time by sending a message or calling the number below.

5. Cookies

This website does not itself set advertising or tracking cookies. If analytics or advertising services are added in future, their cookies will operate under those services' own policies. You can control or delete cookies through your browser settings at any time.

6. Data security

Reasonable care is taken to protect your information against unauthorised access, misuse or loss. However, no information sent over the internet can be guaranteed to be completely secure. Please use your own judgement when sending sensitive documents by email or WhatsApp.

7. How long information is kept

Your information is retained only for as long as it is needed to provide the service or to meet legal and regulatory requirements, after which it is deleted. Policy servicing records may need to be retained for the period the law requires.

8. Your rights

• To request access to, correction of, or an update to your information.
• To request deletion of your information, where legally possible.
• To ask to be removed from any promotional messages.

For any of these requests, please use the phone number or email address below.

9. Children

This website does not knowingly collect information from anyone under the age of 18. For child-related plans, all details are provided by a parent or guardian.

10. Changes to this policy

This policy may be updated from time to time as needed. Any changes will be published on this page and the date above will be revised.

11. Contact